STATISTICA Technical Support Overview

Support

Free support is provided to all StatSoft customers. Technical Support is provided only for users of the latest version of the program. Academic support is limited to 3 months after purchase unless a support contract is purchased.

Support includes:

Installation of STATISTICA

Installation instructions for the most recent versions of STATISTICA are available for download. These instructions outline the recommended methods for installing the software. Configuration and implementation services are offered by our Custom Development department; please contact StatSoft for details.

Types of Questions Answered

StatSoft technicians will answer general questions regarding the usage of the software, limitations of specific procedures, and software and hardware compatibility of StatSoft applications, as well as all instances when the user believes that a StatSoft application malfunctions.

Free technical support does not include:

  • training in the use of the software
  • help with writing macros and other programs in the STATISTICA environment
  • statistical and other forms of consulting
  • questions related to the analyses of specific data sets or theory of data analysis

The standard technical support for enterprise products does not include assistance with the integration of StatSoft products into existing computer infrastructures or any issues related to custom installation and custom configuration.

All these services are available via StatSoft's professional services groups. StatSoft provides implementation, configuration, customization, statistical consulting, training, and validation services. Contact a Statsoft Office to discuss services.

Required Information

When contacting StatSoft for technical support, please include:

  1. your serial number (select About STATISTICA from the Help menu to view your serial number)
  2. information about your hardware [the type of processor (CPU), the amount of memory (RAM), and disk space]
  3. the version of the operating system that you are using

Support Hours

For U.S. and Canadian customers, support is provided weekdays between the hours of 8:30 a.m. and 5:00 p.m. on Monday, Wednesday, and Friday and 8:30 a.m. and 6:00 p.m. on Tuesday and Thursday, Central (US) Time. Call (918) 749-1119.

Customers outside the U.S. can obtain local-language technical support through the local office in their countries. Customers in these locations should contact their local office for specific support hours. Visit the Regional Offices page of our web site for contact information for local offices.

In addition, our World Wide Web and e-mail (info@statsoft.com) support services can be accessed 24 hours a day.

Additional Sources for Help

The most convenient place to get help and access a vast repository of information about STATISTICA is the application's Help, the Electronic Manual. It contains more than 500 Megabytes of references, illustrations, and examples.

StatSoft's web site offers access to many resources that are useful for data analysis professionals, accessible via the Support menu. These include:

Maintenance and Bug Fixes

Users of the latest version of STATISTICA products can download updates. A service pack may not contain fixes to all problems reported prior to the release of the service pack because fixing some of the problems may take time and require extensive testing.